Friday, July 9, 2010

Thank you to all that voted

Over the last 7 years we have been very fortunate to have received some great recognition throughout the US. Our industry has voted us one of the top 4 wine bars in the country for a couple of years and several lifestyle websites have recognized Mercy as a unique wine bar concept.

While we love being recognized by our peers and critics, the most satisfying recognition comes from you, our guests. This week Mercy received Best Place to Sip Wine and Best Lounge from Addison Corridor Magazine. Over a period of several months, this prestigious magazine solicited feedback from the public for their “Favorites” in multiple categories. You honored us with two awards this year. Of all of the awards we have received over the years, these are the ones that mean the most to us, those coming from our guests.

Guest feedback is a critical part of our business. Some of you may not be aware, when your server asks if you wouldn’t mind filling out a comment card, what happens to those. As a management team, we all review the feedback and discuss everything on every single one of them. We then take appropriate action to strengthen and reinforce those things we do well and improve in those areas that need bolstering.

As a management team we are constantly challenging our staff to improve their wine knowledge and service skills. Training is a regular part of our business model and we believe that the bar of excellence needs to be continually raised to provide the best guest experience possible.

We very much appreciate your vote of confidence and will continue to work hard to earn your praise. It is our goal to make your time at Mercy the very best part of your day.